Online Ticket Sales Policy

Policy Overview
This policy outlines the terms and conditions for purchasing tickets to Stowmarket Town Football Club matches via our online platform.

Sale Timeframe and Deadlines
Online ticket sales end at midday for afternoon matches and at 4:00 PM for evening matches. This allows for adequate processing and ensures a smooth entry experience on match day.

Refund and Cancellation Policy
All ticket purchases for Stowmarket Town Football Club matches are final and non-refundable. This applies regardless of personal circumstances or changes in availability.

In the case of match postponements, tickets will be automatically valid for the rescheduled date. We understand that some ticket holders may not be able to attend the new date.

If you cannot attend the rescheduled match, your ticket will be eligible to be moved to another league fixture. This accommodation is designed to offer flexibility and ensure our supporters can enjoy a match at a more convenient time.

Should you require any changes or assistance with your tickets, please contact us at tickets@stowmarkettownfc.co.uk

Ticket Delivery and Formats
After purchasing, customers receive an order confirmation email, followed by an email with e-tickets.

Our e-tickets are provided as PDFs, compatible with digital devices. We encourage environmentally friendly practices by promoting the use of digital tickets over printed versions.

Matchday Programme Add-On
When purchasing tickets online, customers have the option to add a matchday programme to their order.

For those who select this add-on, a physical copy of the matchday programme will be provided upon entry to the stadium.

Privacy and Data Protection
We are committed to protecting your privacy and handling your data responsibly. Personal information collected during the ticketing process is used exclusively for transactional purposes and to communicate relevant club information.

We adhere strictly to the UK Data Protection Act, ensuring your personal information is secure and not shared with third-party entities without consent.

Terms of Use and Stadium Regulations
Purchasing a ticket signifies an agreement to comply with our stadium regulations, including security checks and restricted items.

We maintain a strict policy against disruptive behaviour, ensuring a family-friendly atmosphere at our matches.

Customer Support and Inquiries
Should you require any changes or assistance with your tickets, please contact us at tickets@stowmarkettownfc.co.uk